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At Soft Ride we’re currently cleaning up from Hurricane Beryl and working as hard as possible to get orders back out on the road. Soft Ride’s manufacturing location is in Bacliff, Texas right on the Gulf Coast in Texas. The week marks the earliest hurricane interruption we have had in 20 years of service. We are so grateful to our clients for their kindness and understanding when weather delays interrupt package deliveries, especially when the packages are shipping to sick or injured horses. We have been lucky and our facility did not sustain severe damage in this storm. However flooding, lack of power and internet connections have caused delays. We are currently working on filling all of our backorders and crossing our fingers that our regularly scheduled shipping is picked up on time. As FedEx also works on their backlog in the Houston and Nashville shipping hubs we’ve noticed that some tracking numbers are not accurately reporting package movement. We appreciate having clients who understand the limitations of our control over weather incidents and shipping times, and want you to know we are doing everything in our power to get products to our loyal customers.
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Soft Ride’s Hurricane Policy
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If it is safe and possible for our employees to come to work, we do. That’s the benefit of a small, family business - we all have a stake in making it work and we’re very loyal to our customers! When roads are closed or mandatory evacuations are put in place, work at the primary shipping facility is suspended. Since our customer service agents work from remote locations where they live, localized natural disasters generally do not interrupt customer service. Soft Ride receives and fills orders whenever possible, but requires power and internet to connect to our order management system and FedEx’s shipping system. In the event of delays that are outside Soft Ride’s control such as weather delays, refunds will not be processed for shipping speed delays.
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Weather delays include natural events outside of the control of FedEx such as snow, hurricanes, fires, tornadoes, or storms. If your package status is 'Weather delay': Please note that every effort is being made to deliver your package as soon as possible. If your package is delayed due to weather conditions or natural disasters, FedEx will not be held responsible for any delays or damages caused to your package. No refunds or discounts will be applied to shipping costs.
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Where you can see us this Summer:
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Horse Industry Podcast
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We will be interviewed by Dr. Regina of the Horse Industry Podcast early next week and spend some time discussing what Soft Ride boots are, how they can be used, and what information clients need to have to get the most out of our products. The podcast will be available in mid-July on Spotify, Apple Podcasts, Google Podcasts, Radio Public, Pocket Cast and wherever public podcasts are available. We’re looking forward to answering some of our most common questions about the boots during this interview.
Event Info:
Website: https://horseindustrypodcast.com/
Contact: info@horseindustrypodcast.com
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Texas Equine Veterinary Association Summer Symposium
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This conference will provide continuing education and wet lab opportunities for veterinarians and vet students. Soft Ride’s sponsorship helps allow 72 students to attend the conference. The conference includes dozens of equine practices from across the state of Texas
Event Information:
Fort Worth, Texas
August 1-3, 2024
The Worthington Renaissance Fort Worth Hotel
200 Main Street
Fort Worth, Texas 76102
https://www.texasequineva.com/continuing-education
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Equine Sports Medicine Symposium
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This conference will focus on understanding equestrian surfaces for the modern-day sport horses, addressing sport medicine in foot related injuries, and the role of therapeutic shoeing in relation to today’s footing surfaces. It will feature speakers Dr Raul Bras DVM, Curtis Burns, APF-I, Dr Lars Roepstorff DVM, and many others.
Event Information:
Pittsboro North Carolina
August 23 & 24
Chatham County Convention Center
https://equinesportsmedicinesymposium.com/register
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Opportunities in Equine Practice Seminar
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Opportunities in Equine Practice Seminar (OEPS) is the leading student forum in equine veterinary medicine, with over 4100 students attending since its inception in 2003. Third-year veterinary students attend the meeting, where they receive information about various avenues and disciplines of equine practice, employment, and practice ownership. Students gain valuable information through face-to-face encounters and presentations from current practitioners, and veterinary practice management consultants. Approximately 200 -225 veterinary students will be attending the 2024 meeting.
Event Information:
August 30 - Sept 1
Lexington Griffin Gate Marriott Golf Resort & Spa in Lexington
Address: 1800 Newtown Pike, Lexington, Kentucky, USA, 40511
Phone: 1-859-231-5100
For more information please contact the seminar host:
Dr. Craig Lesser
info@oeps.com
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We LOVE hearing from our customers and getting updates on how your horses are doing! Please send us your story and a photo of your horse in their Soft Ride products for a chance to be featured on our social media, in an upcoming issue of our newsletter, and to be entered in a Soft Ride giveaway!
Email us here: socialmedia@srboots.com
Tag us:
Facebook: Soft Ride Equine Comfort Boots
Instagram: @soft.ride
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As we continue our drive to keep your horse on his feet, we've received more than 15 patents, ship to over 50 countries, and work with more than 6,000 veterinarians around the world, as well as every veterinarian school in the United States, Canada, Europe and Australia. And with horse owners from every discipline using our products, we can safely and proudly say, "The best in the world rely on Soft Ride."
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