Frequently Asked Questions
How many boots come in an order?
Soft-Ride boots come in pairs unless you specifically request a single replacement. The boots should always be worn together in sets of two or four depending on if you are using them on just the front hooves or on all four legs. Soft-Ride Ice Spas are sold individually and should be used with a soft-ride comfort boot on the opposite leg to ensure there are not counter-limb issues from the height difference.
Are Soft-Ride boots made for shod or unshod horses?
Soft-Ride boots are compatible with both shod and unshod hooves. They were originally designed with metal shoes in mind, so shoes won't damage the gel orthotic, and they are equally beneficial for barefoot horses to give them a little extra support and comfort when it's needed.
My horse has bar shoes/ pour-in pads/ wedges, can I still use Soft-Ride boots?
Yes! Our deep gel orthotic is designed to compress under the weight of your horse and can form to different types of shoes. However, many people are using pads/bars/wedges for a specific reason or to correct a problem and prefer to remove the frog support portion of the orthotic. This is easily done with a belt sander or a hoof knife and does not change the integrity of the overall orthotic.
My boots are the wrong size, can I return them, and how do I do that?
We accept returns as long as the boots are in new condition. If they have been used or are dirty, we do charge a 25% restocking fee, except in the case of a warranty return. Included in the box with each order is a form that you can fill out to return the order, as well as the address to return it to. Shipping costs are not refundable.
What is the warranty on Soft-Ride Boots?
We have a standard six-month factory warranty. If there is a malfunction with your boots not caused by improper use or sizing send us an email and we will proceed with the warranty process.
How should the boots fit, snug, loose, etc?
Ideally, we would like the boots to fit snugly with 1/8” or less showing around the outside of the orthotic. The closer the fit is, the better it will work for your horse. Much like people’s shoes, the boot should be the smallest size that isn’t too small. Issues can arise if the boots are too large or too small. Boots that are too small will tear out because your horse’s hoof will rest on the hard plastic and material seam of the boot instead of sinking into the gel orthotic. Boots that are too large will be sloppy on the hoof and can spin around, and there is also potential for the extra material to fold under the hoof as the horse walks, which will lead to a rub-through in the material.
My boots are fine, but I need new orthotics, can I just get those?
Yes, if you just need new orthotics you can insert them into your current boots as long as the inserts and boots are the same size. Orthotics are sold in pairs unless otherwise specified.
Do you ever have sales or discounts?
We do all our sales directly off the website to ensure that all our customers are treated fairly and receive the boots at the best possible price point. The only discounts we offer are to vets and farriers who buy product in bulk to resell to their clients from professional clinics. We don't have sales or deal days on the boots because we believe in giving our customers the advantage of always being able to buy the boots without having to worry about the cost being lower or higher in the future.
How long can a horse wear the boots without taking them off?
The boots are designed to be worn continuously. They have openings on the sides to allow air flow and venting. This also means that debris can enter the boots, so they should be taken off at least once a day and cleaned out. When your horse is first breaking in the boots you should keep him in a fairly confined area (ie not turned out in the back 40) because they can throw them at the beginning if they get frisky.