How do I return my order?
We accept returns as long as the boots are in new condition. If they have been used, we charge a minimum 25% restocking fee unless it is a warranty return.
Each order includes a form that must be completed if you return your Soft Ride product. Your order number should be clearly written on the outside of the box, and it should be sent to: Soft-Ride, Inc. 626 Grand Ave Bacliff, Texas 77518.
We recommend using either FedEx or USPS with Delivery Confirmation and Insurance. Soft Ride is not responsible for lost packages or packages sent without tracking.
All shipping fees are non-refundable, but may also be credited back to the original puchasor at our sole discresion.