Returns

How do I return my order?

We accept returns as long as the boots are in new condition. If they have been used, we charge a minimum 25% restocking fee unless it is a warranty return.

Each order includes a form that must be completed if you return your Soft-Ride product. Your order number should be clearly written on the outside of the box, and it should be sent to: Soft-Ride, Inc. 626 Grand Ave Bacliff, Texas 77518.

We recommend using either FedEx or USPS with Delivery Confirmation and Insurance. Soft-Ride is not responsible for lost packages or packages sent without tracking.

All shipping fees are non-refundable, but may also be credited back to the original puchasor at our sole discresion.